Unlimited return policy


HOME-TEX offers an unlimited return policy. This means there is no deadline for returns. The only conditions are that the item is unused, remains in its original and undamaged sales packaging, and is in the same condition as when you received it.

We do not provide free return shipping at HOME-TEX. Instead, we keep our prices low so you can purchase the highest quality at the best price.

How to return a package from HOME-TEX

1. Pack the item securely, ideally in the same packaging you received it in.
2. Include the order confirmation or your order number so we can identify the owner when we receive the package.
3. Attach the return label to your packaged shipment. NOTE. Do NOT put the return label directly on the original packaging; it must be on the outer box or bag.
4. Drop off the parcel at your nearest parcel shop or collection point.

Return address*:
HOME-TEX.com
Sleipnersvej 24
4100 Ringsted - Denmark

*NOTE: It is not possible to physically return or exchange packages at the above address.

Once we receive your returned item, we will refund the amount to the payment method used for the purchase.
It takes us 2-4 working days to process a return after receiving it.

Important: Remember to include the order confirmation in your return package.
To use the cancellation form, click here and fill it in.

You are always welcome to write to us or call if you need help or have any questions regarding your return package.

Gifts from HOME-TEX

Do you want to gift someone with a product bought at HOME-TEX.com?

Don't worry – we'll gladly exchange the gift.
Note the order number on a piece of paper before passing on the gift – we do not use exchange tags.

Have you received a gift bought at HOME-TEX.com?

If you have received a gift from HOME-TEX that you wish to return, the amount will be refunded to the buyer's card after we receive the return item.
If you wish to exchange an item, please include a note in the return package with: order number , your name , your address and your email . Upon receiving your return package, we will email you a gift card with the value of the gift, which can be freely used at HOME-TEX.com.

We do not return money to alternate card or account number – if you want the money back, you must contact the person who gave you the gift.

The fine print

You are free to choose which shipping provider you want to use for your return. HOME-TEX offers the purchase of a return label easily and quickly with GLS. Click here

See below for what you should be aware of when returning items (Does not apply when using a GLS label purchased from HOME-TEX):

  • We always recommend that you send returns with a Track & Trace number, as this is your reference for the return package (and it would otherwise be untraceable).
  • Return postage is at your own expense. The amount may vary by shipping provider.
  • The package must be sent with a shipping provider who can deliver within our opening hours. (We advise against sending returns with DAO, as they usually do not deliver within our opening hours)
  • Packages sent without delivery or cash on delivery are not accepted.

Information about returned goods

We always consider our customers, which is why we have a few requirements for the goods we receive back.
  • The item must remain in its original sales packaging and must not have been repacked.
  • Quilts and pillows must not have been tested for any period of time.
    Also, they must not have been unpacked in a room with strong odours like tobacco smoke, dust, animals, and the like.


NOTE: Mattress toppers and mattresses: These must not have been unrolled, meaning the vacuum seal must remain intact.

You can view our other terms and conditions here. Click here